COOKIE 🍪 Accessibility | Emme Luxury Transfers

Accessibility statement

This statement describes the accessibility of https://emmeluxurytransfers.com, operated by Emme Luxury Transfers, and how to report a problem. It follows the aims of WCAG 2.1 Level AA and Italian AgID guidance; it is not a formal certification.

Date of this statement: 20 August 2026

1. Commitment

We want the site to be usable by as many people as possible, including keyboard and screen-reader users, browser zoom, and people with visual, hearing or motor needs. The same applies, as far as we can, to booking a transfer (forms, phone, WhatsApp, email).

2. Conformance status

Partially conformant. No independent WCAG 2.1 AA audit has been completed yet. The site uses a third-party visual theme (contrast, animations, sliders) and embeds content we do not fully control.

We improve it step by step. Measures already in place include:

  • page language (it / en) and dedicated English URLs;
  • distinct page titles and meta descriptions;
  • heading structure on main pages and transfer landings;
  • alternative text on informative images on the home, services and contact pages;
  • menu, footer and service cards reachable by keyboard;
  • a cookie banner with category choices;
  • phone and email as an alternative to online booking.

3. Non-accessible content

The following may not be fully accessible today:

  • theme animations (title effects and image reveals); you can request reduced motion in your operating system;
  • sliders and galleries if controls are not labelled consistently;
  • the embedded Facebook video (controls depend on Meta);
  • contrast of some light text on dark backgrounds or gold accents inherited from the template;
  • booking forms and third-party datepickers, which can be less clear with a screen reader;
  • external maps or documents, if present;
  • PDFs or leftover decorative images without alternative text.

These limits come from the template, third-party embeds and the fact that a full test is not finished. They are not a refusal of service: if something blocks you from booking, we will help by phone or email.

4. Transport service

If you need travel-related assistance (folding wheelchair, extra space, airport help, simpler communication), say so when you book or write to us before departure. We will confirm whether the available vehicle is suitable. Not every car in the fleet is a dedicated wheelchair-accessible vehicle: we state this clearly to avoid surprises at the airport.

5. Feedback

If you hit a barrier on the site or in the forms, email info@emmeluxurytransfers.com with the subject “Accessibility”, and include:

  • the page or URL;
  • what went wrong and, if you can, browser / device / assistive technology;
  • a suggested fix, if you have one.

We normally reply within 30 days. You can also use the contact page or call +39 376 276 8979.

6. Enforcement

If our reply is not satisfactory, in Italy you may contact the Agency for Digital Italy (AgID) under the procedures for digital services, and consumer-protection authorities where applicable.

7. Preparation

This statement was prepared on 20 August 2026 by Emme Luxury Transfers after an internal review (main pages, forms, rough contrast, alternative text). It will be updated after substantial site changes or a WCAG assessment.

Personal data sent with a report is handled as described in the privacy policy.